Booking, check-in and on board

Yes. You can cancel free of charge within 24 hours of booking. A statutory right of withdrawal like the one for online shopping does not apply to transport services. After the 24 hours, any refund depends on your fare; you cancel unused tickets via "My Booking" at Scandlines, and partly used ones in writing via the customer service centre.

Often you don't need to change anything at all, because Standard and Flex tickets are valid for every departure on your day of travel. If you do, Scandlines customer service will make the change for a fee plus any difference in price. The current fare conditions at Scandlines are binding.

Online you pay with the usual credit cards; the booking process shows which payment methods are currently available. At the port you can pay in the staffed yellow lane in cash in euros or Danish kroner (DKK) or by card, and on board likewise in either currency or by card.

There are no standard age or student discounts on this route; the price depends on the vehicle and ticket type. You save by booking at the right time and with special tickets such as the day ticket; see Tickets & prices. Tour groups and coaches can request group offers through the Scandlines customer service centre.

Straight after booking online, by email as a PDF with a QR code and booking number, and additionally in the Scandlines app if you wish. If you entered your number plate, the blue lane recognises your vehicle automatically at check-in.

Yes, in the staffed yellow lane or in the terminal, as long as the departure has space. The port price is considerably higher than the online fare, though, so if you already know your travel date it pays to book in advance. The differences are explained on the Tickets & prices page.

Yes, the scanners at check-in read the QR code straight from your screen, whether from the PDF or the app. You don't need a printout as long as the code is easy to read.

Check-in closes 15 minutes before departure and opens two hours beforehand; we recommend allowing at least 30 minutes. Lanes, deadlines and special cases are explained on the Check-in page.

Germany and Denmark are both in the Schengen Area, so there are no scheduled passport checks. Even so, carry an ID card or passport for everyone travelling, as spot checks do happen. Travellers from outside the EU need a passport and, where applicable, a visa under the general entry requirements.

No, check-in takes place at the port: in the blue or yellow lane with a vehicle, or in the terminal building on foot. You can still prepare by entering your number plate when you book; the blue lane then opens almost by itself. The process is described on the Check-in page.

With a Standard or Flex ticket you simply take the next ferry, as both are valid for the whole day of travel. A Low Price ticket is tied to the departure you booked and expires; in that case, speak to the staff in the yellow lane, where a solution can usually be found for an extra charge.

There are no luggage limits and no luggage fees: with a vehicle, you take whatever fits in it. As a foot passenger you carry your luggage on board yourself; there is no luggage drop and there are no lockers.

No, the car deck is closed during the voyage for safety reasons and all passengers go upstairs. Take whatever you need for the 45 minutes; after arrival you go straight back to your vehicle.

Yes, on every departure. What matters is stating the total length correctly; from six metres and with a caravan or trailer you use the yellow lane. Everything about booking is on the Motorhomes & caravans page.

Yes, with the foot passenger day ticket, and with a bike for a small supplement if you like. Tickets, check-in and connections are explained on the On foot & by bike page.

Yes, dogs, cats and small pets travel free. Where your pet can stay on board, which papers Denmark requires and which breeds are banned from entering is on the Dogs & pets page.

Not on the ferries on this route; the crossing only takes 45 minutes. Wi-Fi is free in the waiting areas at both ports, and the mobile network usually works on the Belt, with no roaming charges within the EU.

The Scandlines Food Express with hot meals, sandwiches and snacks, and Scandlines Coffee with coffee and pastries, plus an on-board shop. There is no buffet restaurant on this short route.

On board there is a shop with sweets, drinks and travel essentials. For bigger shopping, head to the BorderShop at the Puttgarden terminal with its border-shop prices; more on the Port of Puttgarden page.

Usually every 30 minutes during the day, with up to 45 departures each way per day in total; there are fewer sailings at night. Current times for your day of travel are in the timetable.

Scandlines keeps you informed via its website, app and, if you provided your details, by email or text message. Your ticket remains valid: if your ferry is delayed you travel later on the same booking, and if it is cancelled you take the next scheduled ferry or have your trip rebooked or refunded free of charge. Staff at the port can help if there is major disruption.